Privacy Policy

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Effective date: October 30, 2026

Chi Restaurant & Bar ("Chi," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit chirestaurantandbar.com (the "Site"), place an online order, join our loyalty program, or otherwise interact with us online. By using the Site, you agree to the practices described in this policy.

Information We Collect

Information you provide. When you submit a contact, catering, or event request through the Site, you may provide your name, email address, phone number, and the details of your message or request. When you place an online order or join Chi Loyalty Rewards, you may provide your name, email address, phone number, birthday, and order details.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain information, such as your IP address, browser type, device type, pages viewed, the website that referred you, and the date and time of your visit. This information is collected using cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your questions, comments, and catering or event requests
• Process and fulfill online orders
• Manage your loyalty account, track points, and provide rewards such as birthday offers
• Send updates or promotions you have chosen to receive
• Understand how visitors use the Site and improve our website, menu, and services
• Protect the Site against spam, fraud, and misuse
• Comply with legal obligations

Online Ordering, Payments, and Loyalty

Online ordering and Chi Loyalty Rewards are provided through Toast, Inc., a third-party restaurant platform. Information you submit through Toast, including payment information, is collected and processed by Toast under its own privacy policy. Chi Restaurant & Bar does not store your full payment card information on this Site.

Cookies and Analytics

The Site uses cookies and similar technologies to operate properly, remember your preferences, and understand how visitors use the Site. We use Google Analytics to collect information about Site usage. You can learn how Google uses this information at policies.google.com/technologies/partner-sites. You can manage cookies through the cookie banner on our Site or through your browser settings. Disabling cookies may affect how some features of the Site work.

Spam Protection

Forms on the Site are protected by Google reCAPTCHA. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

How We Share Your Information

We do not sell your personal information. We share information only:

• With service providers that help us operate the Site and our business, such as our website host, online ordering and loyalty provider, and analytics providers, who may use it only to provide services to us
• When required by law, or to protect the rights, property, or safety of Chi Restaurant & Bar, our guests, or others
• In connection with a sale, merger, or transfer of our business

Third-Party Links

The Site may link to third-party websites and services, such as Toast, Facebook, and LinkedIn. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

Data Security and Retention

We use reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We keep personal information only as long as needed for the purposes described in this policy or as required by law.

Your Choices

• You may opt out of promotional emails or text messages at any time by following the unsubscribe instructions in the message.
• You may set your browser to refuse cookies or to alert you when cookies are being sent.
• You may request access to, correction of, or deletion of personal information you have provided to us. Depending on where you live, you may have additional rights under applicable state law.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the effective date above will be updated.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your information, please reach us through the Contact Us page on this Site.